Thank you for shopping at Chicglow Online Store (www.chicglow.ae).
We always aim to provide high-quality products and a smooth shopping experience.
Please read our Refund & Returns Policy carefully to understand how returns, exchanges, and refunds work.

Eligibility for Returns

You may request a return if:

  • The request is made within 3–7 days of receiving the order (your rules can be adjusted).
  • The product is unused and in original condition.
  • The item is returned in its original packaging (including tags, seals, accessories).

Products not eligible for return:

  • Any product that shows signs of use or tampering
  • Used, damaged, or opened items
  • Personal care, cosmetics, and hygiene products (for safety reasons)
  • Items bought on clearance, final sale, or special promotions

Return Process

To request a return:

  1. Contact us through our website or WhatsApp support.
  2. Provide your order number, product name, and reason for return.
  3. Our team will review the request and confirm if it is eligible.
  4. Once approved, the item must be picked up by our courier or delivered back to us.

Return shipping charges may apply unless the product arrived damaged or incorrect.

Damaged or Wrong Product Delivery

If you received:

  • A damaged product
  • A defective item
  • A wrong product

Please contact us within 24–48 hours of delivery with a photo/video proof.
We will replace or refund the item at no extra cost.

Refund Policy

Refunds may be issued in the following ways:

  • Original payment method (Stripe card payments)
  • Store credit / voucher for future purchases
  • No refunds for Cash on Delivery orders — store credit only (optional rule, you can change this)

Refund will be processed after we:

  • Receive the returned product
  • Inspect and verify its condition

Processing time: 3–7 business days.

Exchange Policy

Exchanges are allowed if:

  • The item is in unused, original condition
  • Requested within the allowed return period

If the desired product is out of stock, we will provide store credit or a refund (based on your policy).

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened or used products
  • Skincare and beauty products
  • Makeup and cosmetics
  • Body lotions, soaps, hair care items

Order Cancellation

Orders can be cancelled before shipping.
Once shipped, the order cannot be cancelled — it must be handled as a return.

Contact Us

If you have questions regarding returns or refunds, please reach us at:
📧 support@chicglow.ae
🌍 Website: www.chicglow.ae