Last Updated: November 2025
Welcome to ChicGlow Online Store (“we”, “our”, “us”). By accessing or using www.chicglow.ae, you agree to the following Terms & Conditions. Please read them carefully.
General Information
- If you do not agree to these terms, please do not use our website.
- This website is operated by ChicGlow Online Store in the United Arab Emirates (UAE).
- By visiting or purchasing from our site, you engage in our “Service” and agree to follow all terms, conditions, policies, and notices stated here.
Eligibility
- You must be at least 18 years old to make purchases on our website.
- You must provide accurate and complete information when creating an account or placing an order.
Products & Descriptions
- We try our best to display product images, details, and colors accurately.
- However, actual colors may vary slightly depending on screen settings.
- Product availability is not guaranteed and may change without notice.
Pricing & Payments
- All prices are listed in UAE Dirham (AED).
- We reserve the right to update prices at any time without prior notice.
Accepted Payment Methods:
- Stripe (Debit/Credit Card Payments)
- Cash on Delivery (COD) – UAE Only
Your payment information is processed securely. We do not store full card details.
Shipping & Delivery (UAE Only)
- We deliver across the UAE.
- Delivery timelines will be displayed during checkout but may vary based on location and courier availability.
- Shipping fees (if any) will be shown before confirming your order.
- Free delivery may apply based on running promotions (e.g., orders above a certain amount).
Order Confirmation & Cancellation
After placing an order, you will receive a confirmation email or WhatsApp notification.
We may cancel an order in case of:
- Product unavailability
- Payment issues
- Incorrect information provided
You may request cancellation before the order is shipped.
Returns & Refunds
We offer returns only if:
- The product is unused
- In original packaging
- Meets our return-policy conditions
- Return requests must be made within the allowed time stated on our Returns Policy page.
Refunds (if approved) will be issued via the original payment method.
COD orders may receive refunds via bank transfer or store credit.
User Accounts
- You are responsible for maintaining confidentiality of your account login details.
- Any activity under your account is your responsibility.
- We may suspend or delete accounts that violate our policies.
Use of Website
You agree NOT to:
- Attempt hacking, scraping, or unauthorized access
- Engage in fraudulent transactions
- Interfere with website functionality
- Copy or misuse website content, images, or designs
Privacy & Cookies
We collect personal information such as:
- Name
- Phone
- Address
- Order details
We also use cookies and tracking tools to improve user experience.
For full details, see our Privacy Policy.
Intellectual Property
- All content on this website — text, graphics, images, logos, and design — is owned by ChicGlow Online Store.
- Unauthorized use is strictly prohibited.
Liability Limitations
- We are not liable for delays caused by courier services, unforeseen events, or user-provided incorrect information.
- We do not guarantee that the website will always be available or error-free.
Intellectual Property
- All content on this website — text, graphics, images, logos, and design — is owned by ChicGlow Online Store.
- Unauthorized use is strictly prohibited.
Third-Party Services
We may use integrated third-party services such as payment gateways or shipping providers.
These services have their own terms and conditions, which you should review.
Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates.
Changes to Terms
We may update these Terms & Conditions at any time.
Updates will be posted on this page with a revised date. Continued use of the website means you accept the new terms.
Contact Information
For questions or concerns, contact us:
📩 Email: support@chicglow.ae
🌐 Website: www.chicglow.ae
📍 UAE
