Introduction

This Seller Policy outlines the rules, responsibilities, and expectations for all sellers using the Chicglow Online Store platform. By registering and selling products on our website, you agree to follow all guidelines listed below.

Seller Eligibility

  • Sellers must provide accurate business information when registering.
  • A valid trade license or authorization may be required depending on the product category.
  • Chicglow reserves the right to approve or reject any seller application.

Product Listing Requirements

  • All product information must be accurate, truthful, and complete.
  • Sellers must upload original images and descriptions.
  • Fake, prohibited, or restricted items are strictly not allowed.
  • Prices must include all applicable charges except delivery (if applicable).

Order Processing

  • Sellers must confirm and process orders on time.
  • Delays, cancellations, or stock issues should be updated immediately.
  • Items must be packed safely to avoid damage during delivery.

Quality Standards

  • Products must be as described and free from defects.
  • If customers receive damaged or wrong items, the seller must take responsibility.
  • Continuous low-quality service may result in account suspension.

Returns & Refunds

  • Sellers must follow Chicglow’s official Refund and Return Policy.
  • Returned items should be inspected within the allowed timeframe.
  • Refunds must be processed quickly after return approval.

Payments

  • Payments will be released to sellers after order completion.
  • Any deductions due to returns, disputes, or penalties will be adjusted automatically.
  • Payment schedule will follow Chicglow’s internal payout cycle.

Compliance & Legal Obligations

  • Sellers must comply with UAE laws and e-commerce regulations.
  • Selling counterfeit or illegal items is strictly prohibited.
  • Chicglow may take necessary action if any violation is found.

Communication

  • Sellers must respond to customer inquiries promptly.
  • Rude or unprofessional behavior is not allowed.
  • All communication should be clear and customer-friendly.

Account Suspension or Termination

our seller account may be suspended if:

  • You repeatedly violate policies
  • You receive continuous negative feedback
  • You sell restricted or counterfeit items

Chicglow reserves full rights to suspend or terminate any seller account.

Policy Updates

Chicglow may update this Seller Policy at any time. Sellers will be informed of any major changes.